Frequently Asked Questions

Can I get a refund if I have to cancel?

Read the section on cancellations related to your event. A smaller cancellation fee will apply if you cancel early. A larger fee applies usually in the last three weeks prior to the event. There will be no refund of fees a number of  days before the event, on the day of the event or after the event.

Where can I park?

Parking at the Victoria Conference Centre is (currently) $16.00 per day. Please have exact change ready when leaving in order to speed up everyone’s departure. The entrance to this lot is off Douglas Street at the old Bus Depot behind the Empress Hotel.

Please be aware that this lot may be full, even in the early morning as it is also used by the Fairmont Empress hotel.

Other (less expensive) parking choices:

  • 910 Government Street, Harbour Centre underground lot
  • 814 Wharf St. at the Sea Plane docks open lot

How warm will the meeting room be?

It is our experience that one third of conference attendees are too hot, one third are too cold and the rest are just right. How warm or cold you are will depend on where you are seated in the room since there are ceiling vents. Please bring a sweater or layer clothing so you can be comfortable.

Will lunch be provided?

Look at the program for your specific event. Some events have a lunch provided by an industry sponsor with a limited number of seats available. Usually lunch is on your own. There are many fine restaurants available in the area.

Can I bring food into the room with me?

If your event is being held on Level one (Internal Medicine Update) at the Victoria Conference Centre you will not be able to bring food into the room with you. The seating is in a theater format. If you are on Level Two at the Victoria Conference Centre (Infectious Diseases Update) you will be able to bring food into the room with you. The seating is in a classroom format.

What is in my registration package?

You will receive a name tag, syllabus (if purchased), receipt and Certificate of Attendance, Mainpro credits and/or Royal College credits. If you selected a paperless download you will not receive a syllabus and will be sent the link via email just prior to the event.

When should I arrive at the conference?

Allow yourself enough time to park, pick up your package (there is seldom a long line up) and find a seat you want to have for the day. If you arrive late you may have to sit at the back or front of the room. Parking can be slow at times if you are in the Robbins parking lot at the Conference Centre.

Will anything be sent to me before the conference?

If you register on line you should receive an email confirmation almost immediately. If registering by fax or mail you should receive a one-page conformation of registration within 5 days of your registration. This registration will be sent to either the fax, email or mailing address you have provided. If you do not receive this conformation we have not received your registration. In this case you should contact us to re-register.

Why do I have to pay $15.00 to get a paper bound syllabus when I automatically received it in the past?

We have had significant feedback requesting an environmentally responsible method of providing you with event handouts. This added to the ever increasing cost of paper bound syllabus has pushed us to charging for the actual cost of printing a syllabus. We encourage you to think environmentally when making this decision. Many conferences now do not provide paper handouts at all.

You can receive all of the same handouts free (included in your registration fee) if you choose the paperless download option.