Frequently Asked Questions

Please note: for 2022 most of these questions are not applicable as we are holding a virtual event.

Can I get a refund if I have to cancel?

Read the section on registrations related to your event. A smaller cancellation fee will apply if you cancel early. A larger fee applies usually in the last three weeks prior to the event. There will be no refund of fees a number of  days before the event, on the day of the event or after the event.

How do I get onto a virtual conference?

You will be sent an email the day before the conference with a link for you to follow which will take you to the conference. We encourage you download the Zoom app before the conference, its not mandatory but you get more functions with the app than if you just attend via your browser.

How do I get my receipt and credits?

Your receipt will be included in the email registration confirmation that will be sent as soon as you register. Your CME credits or certificate of attendance will be emailed to you a few days to a week after the conference. Credits will not be sent out before the recordings have been made available.

Can I go back and watch some of the conference later?

Yes the conference will be recorded so you can attend on the live day, and ask questions but you can also watch the recorded event at a later date. A link to the recordings will be emailed to you approximately 5 days after the event.

Not Applicable below here for 2022:

Where can I park?

Parking at the Victoria Conference Centre is (currently) $16.00 per day. Please have exact change ready when leaving in order to speed up everyone’s departure. The entrance to this lot is off Douglas Street at the old Bus Depot behind the Empress Hotel.

Please be aware that this lot may be full, even in the early morning as it is also used by the Fairmont Empress hotel.

Other (less expensive) parking choices:

  • 910 Government Street, Harbour Centre underground lot
  • 814 Wharf St. at the Sea Plane docks open lot

How warm will the meeting room be?

It is our experience that one third of conference attendees are too hot, one third are too cold and the rest are just right. How warm or cold you are will depend on where you are seated in the room since there are ceiling vents. Please bring a sweater or layer clothing so you can be comfortable.

Will lunch be provided?

Look at the program for your specific event. Some events have a lunch provided by an industry sponsor with a limited number of seats available. Usually lunch is on your own. There are many fine restaurants available in the area.

Can I bring food into the room with me?

If your event is being held on Level one (Internal Medicine Update) at the Victoria Conference Centre you will not be able to bring food into the room with you. The seating is in a theater format. If you are on Level Two at the Victoria Conference Centre (Infectious Diseases Update) you will be able to bring food into the room with you. The seating is in a classroom format.

What is in my registration package?

NEW: You will receive only a name tag at the event. Your receipt will be emailed to you when you registered. Your Certificate of Attendance with credits will be emailed to you on the day of the conference after you check in.

When should I arrive at the conference?

Allow yourself enough time to park, pick up your package (there is seldom a long line up) and find a seat you want to have for the day. If you arrive late you may have to sit at the back or front of the room. Parking can be slow at times if you are in the Robbins parking lot at the Conference Center.

Will anything be sent to me before the conference?

If you register on line you should receive an email confirmation and receipt almost immediately. If registering by mail you should receive a one-page conformation of registration and receipt within 5 days of your registration. This registration will be sent to the email or mailing address you have provided. If you do not receive this conformation we have not received your registration. In this case you should contact us to re-register.